Traveling by train is a convenient and eco-friendly way to travel, but passengers sometimes have to contend with delays. Fortunately, in many cases, you can apply for compensation. What are the rules for obtaining compensation and how can you effectively pursue your rights? Find out what you need to know.
When am I entitled to compensation for a delayed train?
Under EU regulations (Regulation (EC) No. 1371/2007 on rail passengers' rights and obligations), rail carriers are obligated to compensate passengers for delays on long-distance, international, and domestic trains. The amount of compensation depends on the length of the delay:
- 25% of the ticket price – if the train was delayed from 60 to 119 minutes,
- 50% of the ticket price – if the train was delayed by 120 minutes or more.
Compensation is based on the price of a single ticket. Season tickets are subject to different rules, depending on the carrier's regulations.
Furthermore, as stated in Article 17 of the aforementioned Regulation , "Passengers who hold a subscription or season ticket and who encounter repeated delays or cancellations during its validity period may claim appropriate compensation in accordance with the compensation conditions established by railway undertakings. These conditions specify the criteria for delays and the method of calculating compensation."
How to apply for compensation?
To receive compensation, you must submit a claim to the carrier from which you purchased your ticket. Your claim must include your ticket (or a copy thereof) and any additional evidence of the delay (e.g., photos of information boards, printouts from the carrier's app). Carriers provide claim forms on their websites or at ticket offices. Claims can be submitted in person, by mail, or online. The carrier typically has 30 days to process your claim and pay the amount due.
When is compensation not due?
Compensation is not available in all cases. The carrier may refuse payment if:
- The passenger was informed about the delay before purchasing the ticket,
- The delay was due to force majeure (e.g. natural disaster),
- The passenger used an alternative connection and arrived with a slight delay.
For more information, please contact us. We will assist you at every stage of the process to obtain the compensation you deserve.
This article is for informational purposes only and does not constitute legal advice.
Legal status as of March 11, 2025
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